Refund & Returns Policy
Last updated: May 14, 2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you.
Returns & Refunds
- Most items can be returned within 30 days after delivery for a full refund or exchange.
- Products must be unused, in their original condition, and include all original tags and packaging.
- To request a return, please contact us at info@velmottime.com and include your order number.
Refund Process
- Refunds will be issued to the original payment method used for the purchase.
- Once the returned item is received and inspected, refunds are processed within 5–10 business days.
- Original shipping charges are non-refundable, except when the return is caused by our mistake (incorrect or defective item).
- Customers are responsible for return shipping costs unless the return is due to an error on our side.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Personalized or custom-made products
- Perishable goods
- Digital downloads, software, or gift cards
- Final sale items clearly marked as non-refundable
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately. In such cases, we will cover the return shipping costs and provide either a replacement or a full refund.
We reserve the right to deny returns that do not comply with the conditions outlined in this policy.
